SOP-005: Managing Credits & Refunds
Document Control
| Field | Value |
|---|---|
| SOP ID | SOP-005 |
| Version | 1.0 |
| Status | Active |
| Last Updated | December 2024 |
Purpose
This procedure explains the Omega Indexer V2 credit system, refund policies, and how to manage your account balance effectively.
Prerequisites
- Active Omega Indexer account
- Basic understanding of campaign statuses
Credit System Overview
┌─────────────────────────────────────────────────────────────────────┐
│ CREDIT LIFECYCLE │
├─────────────────────────────────────────────────────────────────────┤
│ │
│ Purchase Credits │
│ │ │
│ ▼ │
│ Credits Added to Balance │
│ │ │
│ ├──► Create Campaign │
│ │ │ │
│ │ ▼ │
│ │ Credits Deducted (1 per URL) │
│ │ │ │
│ │ ├──► Indexed ✓ (No refund) │
│ │ │ │
│ │ ├──► Non-Indexable ──► Credits Refunded │
│ │ │ │
│ │ └──► Not Indexed ──► Credits Refunded (after 9d) │
│ │ │
│ └──► Unused credits roll over monthly │
│ │
└─────────────────────────────────────────────────────────────────────┘Understanding Credits
Credit Value
| Plan | Credits | Price | Cost per Credit |
|---|---|---|---|
| Basic | 400 | $60 | $0.150 |
| Pro | 1,000 | $130 | $0.130 |
| Silver | 2,400 | $288 | $0.120 |
| Gold | 5,500 | $600 | $0.109 |
| Platinum | 10,000 | $1,000 | $0.100 |
| Agency | 20,000 | $2,000 | $0.100 |
Credit Usage
- 1 Credit = 1 URL Submission
- Credits deducted when campaign is submitted
- Unused credits roll over to next billing period
- No expiration on rolled-over credits
Refund Policy
Omega Indexer V2 automatically refunds credits for URLs that cannot be indexed:
Automatic Refund Triggers
| Status | When | Refund |
|---|---|---|
| Non-Indexable | During initial validation | Immediate |
| Not Indexed | After 9-day period | Automatic |
Non-Indexable Reasons (Immediate Refund)
URLs marked as non-indexable receive immediate credit refunds:
- 404 Not Found - Page doesn't exist
- robots.txt Blocked - Crawling disallowed
- Server Errors - 5xx status codes
- Redirect Loops - Infinite redirects
- No Content - Empty or blocked pages
- Login Required - Authentication needed
Not Indexed Refunds (9-Day Period)
- URL passes initial validation (Indexable)
- Submitted to Google for indexing
- Monitored for 9 days
- If not indexed after 9 days → Credit refunded
Refund Timeline
- Non-indexable: Immediate (within hours)
- Not indexed: After 9-day period completes
Procedure: Checking Your Credit Balance
Step 1: Access Dashboard
- Log in to Omega Indexer
- Navigate to main Dashboard
Step 2: View Balance
Your credit balance is displayed showing:
- Current available credits
- Credits used this month
- Credits pending (in active campaigns)
Step 3: Review Credit History
- Go to Account → Credit History (or similar)
- View all credit transactions:
- Purchases
- Deductions
- Refunds
Procedure: Tracking Refunds
Step 1: Monitor Campaign Status
- Go to Campaigns
- Click on your campaign
- Review URL statuses
Step 2: Identify Refundable URLs
Look for these statuses:
- Non-Indexable - Refund already processed
- Not Indexed - Refund pending (wait for 9-day period)
Step 3: Verify Refund Receipt
- Check credit balance
- Review credit history
- Refunds appear as "Credit Refund" or similar
Best Practices for Credit Management
1. Optimize Before Submitting
┌─────────────────────────────────────────────────────────────────────┐
│ PRE-SUBMISSION CHECKLIST │
├─────────────────────────────────────────────────────────────────────┤
│ │
│ Before submitting URLs, verify: │
│ │
│ [ ] All URLs return 200 status │
│ [ ] Pages are not blocked by robots.txt │
│ [ ] Pages have indexable content │
│ [ ] No authentication required │
│ [ ] Pages load within reasonable time │
│ │
└─────────────────────────────────────────────────────────────────────┘2. Monitor Credit Usage
| Action | Frequency |
|---|---|
| Check balance | Before each campaign |
| Review refunds | Weekly |
| Analyze success rate | Monthly |
| Evaluate plan fit | Quarterly |
3. Calculate ROI
Effective Cost = (Credits Used - Credits Refunded) × Cost per Credit
Success Rate = Indexed URLs / Total URLs Submitted × 100%
Example:
- Submitted: 1000 URLs
- Indexed: 750 URLs
- Non-Indexable: 100 URLs (refunded)
- Not Indexed: 150 URLs (refunded)
Effective credits: 1000 - 100 - 150 = 750
Success rate: 750/1000 = 75%4. Plan Optimization
Signs you need a different plan:
| Situation | Action |
|---|---|
| Consistently running out | Upgrade plan |
| Large unused balance | Consider downgrade |
| Credits expiring concerns | N/A (credits roll over) |
Verification Checklist
- [ ] Know current credit balance
- [ ] Understand refund triggers
- [ ] Can track credit history
- [ ] Verified refunds are being received
- [ ] Optimizing URLs before submission
Troubleshooting
| Issue | Solution |
|---|---|
| Expected refund not received | Wait for 9-day period; check URL status |
| Balance seems incorrect | Review credit history; contact support |
| Too many non-indexable | Improve URL quality before submitting |
| Running out of credits frequently | Consider plan upgrade or optimize submissions |