Troubleshooting

Common issues and solutions for Omega Indexer V2.

Quick Diagnosis

┌─────────────────────────────────────────────────────────────────────┐
│                   TROUBLESHOOTING FLOWCHART                          │
├─────────────────────────────────────────────────────────────────────┤
│                                                                      │
│   Issue Type?                                                        │
│        │                                                            │
│   ┌────┴────────────┬─────────────────┬─────────────────┐           │
│   │                 │                 │                 │           │
│   ▼                 ▼                 ▼                 ▼           │
│ Account/Login   Campaign Issues   API Problems   Credit Issues      │
│   │                 │                 │                 │           │
│   └─► Section 1     └─► Section 2     └─► Section 3     └─► Section 4│
│                                                                      │
└─────────────────────────────────────────────────────────────────────┘

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Section 1: Account & Login Issues

Can't Log In

Symptom	Cause	Solution
"Invalid credentials"	Wrong password	Use password reset
Account locked	Too many attempts	Wait 15 min, try again
Email not verified	Didn't verify	Check spam, resend verification
Page not loading	Browser cache	Clear cache, try incognito

Forgot Password

1. Go to login page
2. Click Forgot Password
3. Enter your email
4. Check inbox (and spam) for reset link
5. Create new password

Verification Email Not Received

1. Check spam/junk folder
2. Wait 10 minutes
3. Request resend from login page
4. Try different email if persists
5. Contact support

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Section 2: Campaign Issues

Campaign Stuck in Queue

Duration	Action
< 24 hours	Normal, wait
24-48 hours	High volume period, continue waiting
> 48 hours	Contact support

High Non-Indexable Rate (> 20%)

Common Causes:

Cause	How to Check	Fix
404 errors	Bulk HTTP checker	Remove dead URLs
robots.txt blocked	Google robots tester	Update robots.txt
Page redirects	Check final URL	Submit final destination
Login required	Manual check	Only submit public pages
Server errors	Check server logs	Fix server issues

Prevention Checklist:

• [ ] All URLs return 200 status
• [ ] No pages blocked by robots.txt
• [ ] No redirect chains
• [ ] All pages publicly accessible
• [ ] No duplicate URLs

Low Index Rate (< 40%)

Possible Issues:

Low Index Rate
     │
     ├──► Content Quality
     │    • Thin content
     │    • Duplicate content
     │    • Low-value pages
     │
     ├──► Technical Issues
     │    • Slow page load
     │    • Mobile issues
     │    • Structured data errors
     │
     └──► Competition/Authority
          • Low domain authority
          • Highly competitive niche

Actions:

1. Audit non-indexed URLs for patterns
2. Improve content quality
3. Build more backlinks to pages
4. Ensure technical SEO is solid
5. Be patient - some pages take longer

URLs Not Showing Correct Status

1. Wait for next status update (can take hours)
2. Refresh dashboard
3. Clear browser cache
4. If persists 24+ hours, contact support

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Section 3: API Problems

"Invalid API Key" Error

Check	Solution
Key correct?	Copy fresh from dashboard
Extra spaces?	Trim whitespace
Key expired?	Check account status
Correct parameter name?	Must be apikey (lowercase)

"No URLs Provided" Error

Verify:

✓ Parameter name is `urls` (not url, URLs, etc.)
✓ URLs are pipe-separated: url1|url2|url3
✓ No trailing pipe character
✓ URLs are URL-encoded if needed
✓ Using POST method (not GET)

Empty or No Response

Check	Solution
Endpoint URL	Must be exact: https://www.omegaindexer.com/amember/dashboard/api
HTTP method	Must be POST
Content-Type	Must be application/x-www-form-urlencoded
Network issues	Check connectivity, try again
Server status	Check if site is up

Testing Your API Request

Test with cURL:

curl -v -X POST https://www.omegaindexer.com/amember/dashboard/api \
  -H "Content-Type: application/x-www-form-urlencoded" \
  -d "apikey=YOUR_KEY&campaignname=Test&urls=https://example.com"

The -v flag shows verbose output for debugging.

---

Section 4: Credit Issues

Credits Not Refunded

Timeline:

• Non-indexable: Should refund within hours
• Not indexed: Refunds after 9-day period

If refund delayed:

1. Verify campaign is complete (9 days passed)
2. Check credit history for refund entry
3. Wait 24 hours after campaign completion
4. Contact support with campaign details

Balance Incorrect

1. Go to credit history
2. Add up: Purchases - Uses + Refunds
3. Compare to current balance
4. If mismatch, document and contact support

Not Enough Credits

Option	Action
Upgrade plan	More credits per month
Reduce URLs	Submit fewer, prioritize important
Wait for rollover	Unused credits carry forward
One-time purchase	If available

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Section 5: Campaign Status Reference

Status Definitions

Status	What It Means	What Happens Next
In Queue	Waiting in line for processing	Will move to validation
Indexable	Passed validation, submitting to Google	Will become Indexed or Not Indexed
Non-Indexable	Failed validation checks	Credits refunded, no further action
Indexed	Successfully indexed by Google	Complete - success!
Not Indexed	Submitted but not indexed after 9 days	Credits refunded

Status Timeline

Day 1-2:  In Queue ──────────────────────────────┐
                                                  │
Day 2-3:  ┌──► Indexable ────┐                   │
          │                  │                   │
          └──► Non-Indexable ──► Refunded        │
                                                  │
Day 3-9:  Indexable ──┬──► Indexed (Success!)    │
                      │                          │
                      └──► Not Indexed ──► Refunded

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Section 6: Contact Support

When to Contact

• Campaign stuck > 48 hours
• Credits not refunded after 9+ days
• Account access issues unresolved
• Billing discrepancies
• Technical errors that persist

What to Include

Subject: [Issue Type] - Brief Description

Account email: your@email.com
Campaign name: (if applicable)
Date of issue: YYYY-MM-DD

Description:
[What happened]

Expected:
[What should have happened]

Already tried:
[Solutions attempted]

Screenshots:
[Attach if helpful]

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Quick Fix Checklist

Before contacting support, try:

• [ ] Clear browser cache and cookies
• [ ] Try incognito/private browsing
• [ ] Verify account is in good standing
• [ ] Check all input values for typos
• [ ] Wait 24 hours for system updates
• [ ] Review this troubleshooting guide
• [ ] Check Omega Indexer status/announcements

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See Also

• SOP: Account Setup
• SOP: Campaign Creation
• API Reference
• Workflow: Campaign Monitoring